1. Introduction
We Repair Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
We Repair Limited is a company registered in England and Wales.
Company Number: 15427071
Registered Address: Unit 14 Stirlin Court, Saxilby Enterprise Park, Skellingthorpe Road, Lincoln, LN1 2LR
We act as the data controller for the personal data we collect.
Contact Email: queries@wralimited.com
3. Information We Collect
We may collect and process the following types of personal data:
– Contact details (name, address, email address, telephone number)
– Appliance details (model, serial number, fault descriptions)
– Booking information (appointments, engineer notes, service history)
– Payment information (invoices and transaction records)
– Communications (emails, calls, and messages)
– Technical data (IP address, browser type, website usage where applicable)
4. How We Use Your Information
We use your personal data to:
– Provide and manage repair services
– Schedule and complete appointments
– Process payments and issue invoices
– Communicate with you regarding your service
– Manage warranties and follow-up visits
– Comply with legal and regulatory obligations
– Improve our services and internal processes
5. Sharing Your Information
We may share your data with:
– Engineers and subcontractors to complete your repair
– Parts suppliers and manufacturers
– Work providers and partners
– Payment processors
– IT and system providers
All third parties are required to handle your data securely and in accordance with the law.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and reporting requirements. Service records are typically retained for up to 6 years.
7. Your Rights
Under data protection law, you have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request deletion of your data (where applicable)
– Object to or restrict processing
– Request transfer of your data
To exercise your rights, please contact us at queries@wralimited.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
9. Cookies
Our website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website with an updated effective date.
11. Contact Us
We Repair Limited
Unit 14 Stirlin Court, Saxilby Enterprise Park, Skellingthorpe Road, Lincoln, LN1 2LR
Email: queries@wralimited.com
